Customer service clerk Needed to work in Canada by Rewari Group Ltd.

Key Obligations:

1. Buyer Help:
   • Greet prospects warmly and help them with their wants, together with answering questions and offering details about services or products.
   • Coping with buyer complaints and issues in an expert method and making an attempt to resolve points rapidly and successfully.
   • Precisely course of buyer transactions together with gross sales, returns and exchanges.
2. Administrative duties:
   • Preserve correct data of buyer interactions and transactions.
   • Replace buyer info and database data as wanted.
   • Preparation of reviews and paperwork associated to customer support actions.
3. Gross sales assist:
   • Promote and promote services or products primarily based on buyer wants and preferences.
   • Help in product choice and supply suggestions to enhance buyer expertise.
   • Processing orders and guaranteeing well timed achievement and supply.
4. Communication:
   • Reply buyer questions through cellphone, electronic mail, and face-to-face interactions.
   • Present prospects with clear and concise details about insurance policies, procedures, and product particulars.
   • Coordinate with different departments to resolve buyer points and guarantee continuity of service.
5. Downside Fixing:
   • Determine and deal with buyer points, escalating complicated points to supervisors as essential.
   • Use drawback fixing expertise to deal with and resolve service challenges and enhance buyer satisfaction.
6. Stock administration:
   • Monitor and handle stock ranges associated to customer support capabilities, guaranteeing satisfactory stock for buyer wants.
   • Help within the storage and group of merchandise on the gross sales ground.
7. Compliance and security:
   • Adjust to firm insurance policies and procedures, together with these associated to customer support, knowledge safety and security.
   • Guarantee compliance with legal guidelines and laws associated to buyer transactions and interactions.

Duties

• Reply written and oral questions
• Handle buyer complaints or issues
• Answering questions and offering info to prospects
• Service billing association
• Prepare for refund and credit score
• Clarify the kind and price of providers offered
• Challenge receipts and different kinds
• Ordering workplace provides and sustaining stock
• Performing basic administrative duties
• Obtain and register complaints
• Obtain funds
• Clarify the strategies, dangers and advantages to shoppers
• Upkeep and administration of digital database

Extra info

Transportation/Journey Data

Working circumstances and bodily talents

• Consideration to element
• Quick-paced setting
• Work underneath stress
• Hand-eye coordination
• Repetitive duties
• to stroll

Private suitability

• Buyer focus
• Efficient interpersonal expertise
• Flexibility
• is organized
• Reliability
• Staff participant
• Initiative
• judgment
• Means to multitask
• quick learner

advantages

Different advantages

{Qualifications}:

• Training: Highschool diploma or equal most popular; Agricultural or skilled training is taken into account a privilege.
• Expertise: Expertise working in a farm or agricultural equipment is a bonus.
• Abilities:
  • Primary data of agricultural practices and equipment operation.
  • Means to do handbook work and work in numerous climate circumstances.
  • Good drawback fixing expertise and a spotlight to element.
• Certificates: Certification to function particular equipment or gear could also be required or most popular.

Working circumstances:

• The work is completed outside and in numerous climate circumstances, together with rain, warmth and chilly.
• Bodily calls for embody heavy lifting, working equipment, and standing for lengthy intervals of time.
• Might contain lengthy hours, particularly throughout peak seasons resembling planting and harvesting.