Hotel front desk clerk Needed to work in Canada by A Banff Boutique Inn

work setting

• Workers lodging is on the market
• Lodge, motel, resort

Key Obligations:

1. Visitor check-in and check-out:
   • Greet visitors warmly and help with check-in and check-out in an expert and environment friendly method.
   • Confirm visitor data, course of funds, and challenge room keys.
   • Deal with particular requests and accommodate visitor preferences to make sure a constructive keep.
2. Reservation administration:
   • Handle room reservations, together with reservations, modifications, and cancellations as wanted.
   • Be sure that room availability and charges are precisely mirrored within the resort reservation system.
   • Coordinate with housekeeping and different departments to make sure rooms are ready and prepared for incoming visitors.
3. Customer support:
   • Reply promptly to visitor inquiries and requests and supply details about resort companies, facilities, and native points of interest.
   • Deal with and resolve visitor complaints or points with empathy and professionalism.
   • Keep a excessive normal of service to make sure visitor satisfaction and repeat enterprise.
4. Administrative duties:
   • Keep correct data of visitor stays, transactions and billing data.
   • Put together and course of visitor invoices and securely deal with money and bank card transactions.
   • Carry out administrative duties akin to submitting, information entry and updating visitor data within the system.
5. Communication and coordination:
   • Efficient communication with different resort departments to coordinate visitor companies and resolve any points.
   • Present data and help to visitors relating to resort insurance policies, procedures and companies.
   • Talk essential data to visitors about resort occasions, facilities, or service modifications.
6. Safety and security:
   • Oversee resort safety and security, together with locking doorways and securing visitor data.
   • Report any suspicious exercise or security considerations to the suitable authorities or resort administration.
   • Guarantee visitor privateness and confidentiality is maintained always.
7. Sustaining the foyer space:
   • Preserve the entrance desk and foyer space clear, organized and welcoming to visitors.
   • Guarantee promotional supplies, brochures and knowledge guides are up-to-date and simply accessible.

Duties

• Register incoming visitors and assign rooms
• Get, cancel and alter room reservations
• Offering details about resort services and companies
• Present basic details about space points of interest
• Course of visitor check-outs, calculate bills, and obtain funds
• Money stability and full stability sheet, money experiences and associated varieties
• Keep a listing of vacancies, reservations and room assignments
• Comply with emergency and security procedures
• Workplace duties (akin to faxing, submitting, photocopying)
• Responding to cellphone calls and messages
• Help prospects/visitors with particular wants
• Contact prospects to supply on-demand wake-up calls
• Do gentle house responsibilities and cleansing
• Offering companies to prospects

Expertise and experience

Pc and expertise data

• Phrase processing software program
• Computerized accounting system
• Central Reservation System (CRS)
• Web

Further data

Transportation/Journey Data

• Public transportation is on the market

Working situations and bodily skills

• Consideration to element
• Quick-paced setting
• Standing for a very long time
• Work beneath strain

Private suitability

• Buyer focus
• being dependable
• Efficient interpersonal expertise
• Wonderful verbal communication
• Wonderful written communication
• Flexibility
• judgment
• is organized
• Reliability
• Group participant
• Initiative
• output

advantages

Different advantages

• Free parking is on the market
• Coaching/coaching paid by the employer
• On-site housing choices
• Group constructing alternatives

{Qualifications}:

• Training and expertise: Highschool diploma or equal required; Earlier expertise in a customer support or hospitality function is most popular. Further coaching in hospitality administration or entrance desk operations is a plus.
• Abilities: Wonderful communication and interpersonal expertise, robust downside fixing means and talent in utilizing reservation and resort administration software program. Means to multitask and preserve a constructive angle.
• Certificates: Certification in hospitality administration or customer support could also be useful however not at all times required.

Bodily necessities:

• Means to face or sit for lengthy durations of time and carry out duties akin to lifting and carrying objects as wanted.
• Snug working in a fast-paced setting, together with evenings, weekends and holidays.

Working situations:

• The work is finished on the resort reception desk, which can embrace completely different shifts relying on the resort’s wants.
• This function could require interacting with visitors of varied backgrounds and dealing with quite a lot of requests and conditions.

Further data:

• A uniform or gown code could also be required in accordance with resort coverage.
• Alternatives for profession development within the resort or hospitality business could also be obtainable.