The resort receptionist is chargeable for offering distinctive customer support on the resort reception desk. This function consists of managing reservations, checking out and in of visitors, dealing with visitor inquiries and complaints, and guaranteeing a easy and welcoming expertise for all visitors. The entrance desk clerk performs an essential function within the general visitor expertise and environment friendly operation of the resort.
Job particulars
- Location: Banff, AB
- Office dataon the positioning
- Wage: 20.00 hours / 40 hours per week
- Day, night, night time, weekend, shift, extra time, on shift, versatile hours, early morning, morning
- Begin date: It is going to begin as quickly as doable
- Benefits: Different advantages
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Overview
Languages
english
Training
- Certificates of completion of secondary schooling (highschool).
- or equal expertise
expertise
will apply
on the positioning
Work should be accomplished on the bodily location. There isn’t a telecommuting possibility.
work setting
- Workers lodging is on the market
- Lodge, motel, resort
Key Obligations:
- Visitor check-in and check-out:
- Greet visitors warmly and help with check-in and check-out in an expert and environment friendly method.
- Confirm visitor data, course of funds, and challenge room keys.
- Deal with particular requests and accommodate visitor preferences to make sure a constructive keep.
- Reservation administration:
- Handle room reservations, together with reservations, modifications, and cancellations as wanted.
- Be sure that room availability and charges are precisely mirrored within the resort reservation system.
- Coordinate with housekeeping and different departments to make sure rooms are ready and prepared for incoming visitors.
- Customer support:
- Reply promptly to visitor inquiries and requests and supply details about resort companies, facilities, and native points of interest.
- Deal with and resolve visitor complaints or points with empathy and professionalism.
- Keep a excessive normal of service to make sure visitor satisfaction and repeat enterprise.
- Administrative duties:
- Keep correct data of visitor stays, transactions and billing data.
- Put together and course of visitor invoices and securely deal with money and bank card transactions.
- Carry out administrative duties akin to submitting, information entry and updating visitor data within the system.
- Communication and coordination:
- Efficient communication with different resort departments to coordinate visitor companies and resolve any points.
- Present data and help to visitors relating to resort insurance policies, procedures and companies.
- Talk essential data to visitors about resort occasions, facilities, or service modifications.
- Safety and security:
- Oversee resort safety and security, together with locking doorways and securing visitor data.
- Report any suspicious exercise or security considerations to the suitable authorities or resort administration.
- Guarantee visitor privateness and confidentiality is maintained always.
- Sustaining the foyer space:
- Preserve the entrance desk and foyer space clear, organized and welcoming to visitors.
- Guarantee promotional supplies, brochures and knowledge guides are up-to-date and simply accessible.
Duties
- Register incoming visitors and assign rooms
- Get, cancel and alter room reservations
- Offering details about resort services and companies
- Present basic details about space points of interest
- Course of visitor check-outs, calculate bills, and obtain funds
- Money stability and full stability sheet, money experiences and associated varieties
- Keep a listing of vacancies, reservations and room assignments
- Comply with emergency and security procedures
- Workplace duties (akin to faxing, submitting, photocopying)
- Responding to cellphone calls and messages
- Help prospects/visitors with particular wants
- Contact prospects to supply on-demand wake-up calls
- Do gentle house responsibilities and cleansing
- Offering companies to prospects
Expertise and experience
Pc and expertise data
- Phrase processing software program
- Computerized accounting system
- Central Reservation System (CRS)
- Web
Further data
Transportation/Journey Data
- Public transportation is on the market
Working situations and bodily skills
- Consideration to element
- Quick-paced setting
- Standing for a very long time
- Work beneath strain
Private suitability
- Buyer focus
- being dependable
- Efficient interpersonal expertise
- Wonderful verbal communication
- Wonderful written communication
- Flexibility
- judgment
- is organized
- Reliability
- Group participant
- Initiative
- output
advantages
Different advantages
- Free parking is on the market
- Coaching/coaching paid by the employer
- On-site housing choices
- Group constructing alternatives
{Qualifications}:
- Training and expertise: Highschool diploma or equal required; Earlier expertise in a customer support or hospitality function is most popular. Further coaching in hospitality administration or entrance desk operations is a plus.
- Abilities: Wonderful communication and interpersonal expertise, robust downside fixing means and talent in utilizing reservation and resort administration software program. Means to multitask and preserve a constructive angle.
- Certificates: Certification in hospitality administration or customer support could also be useful however not at all times required.
Bodily necessities:
- Means to face or sit for lengthy durations of time and carry out duties akin to lifting and carrying objects as wanted.
- Snug working in a fast-paced setting, together with evenings, weekends and holidays.
Working situations:
- The work is finished on the resort reception desk, which can embrace completely different shifts relying on the resort’s wants.
- This function could require interacting with visitors of varied backgrounds and dealing with quite a lot of requests and conditions.
Further data:
- A uniform or gown code could also be required in accordance with resort coverage.
- Alternatives for profession development within the resort or hospitality business could also be obtainable.
Who can apply for this job?
Apply for this job provided that:
- You’re a Canadian citizen, everlasting or non permanent resident of Canada.
- You might have a sound Canadian work allow.
If you’re not approved to work in Canada, doesn’t apply the employer won’t reply to your request.
The way to apply
through electronic mail
The way to apply directions
This is what to incorporate in your plan:
- cowl letter
- Expertise verification references
- The very best stage of schooling and the title of the establishment the place it was accomplished
This job commercial consists of screening questions. Please reply the next questions when making use of:
- Are you obtainable for shift work?
- Are you obtainable for the beginning date of the advert?
- Are you presently a scholar?
- Are you presently legally in a position to work in Canada?
- Are you prepared to relocate for this place?
- Do you presently dwell within the neighborhood of the marketed location?
- Do you could have earlier expertise on this subject of employment?
- What’s the highest stage of schooling you could have accomplished?
Marketed as much as
09-08-2025